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frequently asked questions

1) Do I need a referral from my family doctor?


For most of our services, we do not require a referral from your doctor although it is recommended. You will need a referral from a physician if the service you are requesting is a hearing test ONLY.


Please                             for a copy of our referral.

2) Will I have to pay for my hearing test?


No, hearing tests are covered under OHIP.

3) Where is the Munk Hearing Centre located?


The clinic is on the 7th floor – take any elevator within the hospital to the 7th floor, Norman Urquart Wing. We are located in room 820. Follow the signs to the Munk Hearing Centre.

4) Do you prescribe every style of hearing aid?


Yes, we prescribe all styles of hearing aids and work with a vast array of hearing aid manufacturers.

5) Is there a hearing aid trial period?


Yes. We offer our patients a 90 day trial period. During the trial period patients come into the clinic for approximately 2 adjustments. If the patient wants to try another style of hearing aid they can do so within the trial period. If the patient wishes to return the hearing aids and not purchase new ones, they can do so within the trial period, however there is a onetime restocking fee of $150.

6) I have tinnitus. Can you help?


Yes, we offer a program called Progressive Tinnitus Management (PTM). Click here to learn more.

7) What if I do not like my hearing aid?


If you do not like your hearing aid you have two options: you can replace the hearing aid with a new one or return it. There is no additional cost to replacing the hearing aids with a new style, unless the price of the new hearing aid is different. However, if you choose to return the hearing aids and not purchase new ones you will be fully reimbursed less a $150 restocking fee.

8) How long is your hearing aid warranty period?


Each hearing aid comes with a 3 year warranty period. During the warranty period, the hearing aids can be sent to the manufacturer to be repaired as many times as needed at no additional cost.

9) What happens if I lose my hearing aid?


Each hearing aid comes with a 1 time loss/damage warranty that is valid within a certain time period. Please call us for more details if you think you've lost your hearing aid(s).

10) What age range does the Munk Hearing Centre see?


We service adults ages 18 years and over.

11) What is HearSoundly?


HearSoundly is a hearing aid care package that provides unlimited follow-up visits for the duration of the hearing aid warranty period (3 years). This package also provides a 20% discount off hearing aid batteries and accessories and free hearing aid cleaning and maintenance. The majority of our patients find value in this package but we do provide our patients with the option to pay for follow-up visits à la carte instead if that is preferred.

12) What happens if my hearing changes?


Most of the time, we can reprogram the hearing aids to fit a new hearing loss. However, if your hearing changes drastically, new hearing aids may need to be purchased.

13) How long are the appointments?


In general, the hearing aid evaluation, fitting and first follow-up appointments are 1 hour and each additional follow-up appointment is 30 minutes. 

14) Do you price match?


Unfortunately, we are not able to price match. Our prices have been set to reflect our level of service and expertise. We will always try our best to work within your budget.

15) i am an existing patient. Do I have to make an appointment?


It depends. We always do our best to accommodate drop-ins but we can't guarantee that there will be space in the schedule to resolve your issue. Please call us before making a special trip so that we can collect some details about the problem and advise you of the best time/date to come to avoid an extended wait.

16) Why should i obtain my hearing aid prescription from an audiologist?


From the Ontario Association of Speech-Language Pathologists and Audiologists (OSLA): 


Prescribing hearing aids is a complex, detailed, and patient‐specific process that requires in‐ depth knowledge about human hearing and communication as well as expert clinical judgment. With Master's or Doctorate degrees in audiology, audiologists are uniquely qualified to perform comprehensive evaluations of hearing to determine whether hearing aids are part of appropriate treatment. Moreover, audiologists are the only regulated healthcare held to stringent profession‐specific practice guidelines when prescribing hearing aids.


Some hearing aid dealers and/or hearing aid dispensers/practitioners/"specialists" offer consumers hearing tests and will "select" hearing aids. These unregulated providers do not have degrees in audiology and are not entitled to prescribe hearing aids. Instead, they require a signature from a physician who can legally prescribe hearing aids. This practice, which is already disallowed for the prescription of medicine and eyeglasses, falls far short of professional audiology standards. You have the right to be informed about the credentials and qualifications of health care professionals in whom you place your trust.


Tel: (416) 340-4800 ext.7067

Fax: 416-340-5149

7th Floor, Norman Urquhart Wing - Room 820

Toronto General Hospital

200 Elizabeth St.

Toronto, ON. M5G 2C4


Monday: 8am - 4pm

Tuesday: 8am - 4pm

Wednesday: 8am - 4pm

Thursday: 8am - 4pm

Friday: 8am - 3pm

*Note: We close for lunch from

12-1pm except for Fridays

To get to us: Take any elevator within the hospital to the 7th floor, Norman Urquhart Wing. Follow the signs to the Munk Hearing Centre.


© 2018 Munk Hearing Centre. All rights reserved.

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